About

Here at CSM, we help you at every stage of the research process.  From the very beginning when we help you identify the core of the business problem to the very end where you will want to be presenting the findings to top level. We look at your business problem with you.

CSM has a strong, results orientated approach ensuring that the research that you commission is in good hands.

Our research process helps you:

• Identify your business challenge.
• Clarify your core research objectives.
• Develop your questions to answer your specific research challenge.
• Collect data from your customer groups.
• Monitor responses giving you real-time reports via our customer dashboard.
• Analyse findings condensing them into strategic themes.
• Provide reports and presentations.
• Specify strategic recommendations to act on the research.

Our prices are based on the requirements of your research project.

We are a niche customer research organisation, more cost effective than large agencies with expensive offices. If you’re reviewing research costs, we are worth a look!

We bring commercial business thinking to all projects, our aim is to help you use research to achieve your business objectives.

We have invested in the latest technology, so you can benefit from mobile platforms and online real-time reporting.

These points mean:

• You know the full price before you start, no consultancy creep, or surprise costs.
• We will help you calculate an ROI on the project investment, so you know can report the benefit from the project.
• Real-time results, which mean you achieve your business goals faster…

Our most popular services that we provide are:

• Customer Satisfaction Surveys
• Mystery Shopping
• Real-Time Reporting

However, to see a complete picture of our services, please click here.

We guarantee that the insight we uncover for your organisation will not only be valuable, it will be unbeaten in terms of the ROI it will generate for your company.

We love what we do, we are passionate… if we don’t think we can help, we will tell you up front before you spend a penny.