2011-09 – Customer Experience

When: Tuesday September 13th, 5.30pm – 8.30pm
Who: Ian Hughes, CEO, Consumer Intelligence
What: Customer Experience
Where: Clifton Club, 22 The Mall, Clifton, Bristol, BS8 4DS

Ian has worked in the marketing industry for 22 years starting as a data analyst for Marks & Spencer before becomming Chief Marketing Officer at MM Group.  In 2003 he founded Consumer Intelligence, now a leading provider of mystery shopping and benchmarking to the Financial Services sector.
 
His role gives Ian a fascinating insight into what consumers think and how companies respond to their changing expectations. As a result Ian has spoken at events in Europe, UK and USA.
 
“Informative, engaging and entertaining – you just wish all speakers were this good.”
 
“Professional, relevant and great delivery.”

Ian will talk about his passion; why Customer experiences are so important – not just to businesses but to the UK economy and how the UK are world experts in experience delivery.  He will also talk about the key elements of how companies get it wrong.

This talk will give interesting and important insights into this important area of marketing and will be a relaxed way to meet a wide range of local marketers; clients, suppliers, consultants, agencies and accademics.