Telephone Surveys

Does your organisation need to interview an audience spread over a wide geographic region? Or do you need to reach out to specialised B2B or B2C group?

Then a telephone survey could be what you need.

CSM offers flexible telephone surveys built to your needs, helping you achieve your end goal. Telephone surveys give that personal touch allowing a free flowing dialogue between the interviewer and participant. This methodology helps gain quality answers, as the interviewer can clarify questions and ask follow up questions to decode nuggets of information. A telephone surveys allow you to connect to global audiences.

Your project will benefit from our in house CATI (Computer-assisted telephone interviewing) system, which allows us to feed your responses straight to our Real-time dashboard allowing you to view the responses immediately.

Telephone surveys can help your organisation by:

• Making sure participants understand your questions
• Gaining detailed understanding by drilling down to specific respondents
• Ensuring sufficient information is given for each question
• Clarify all answers to make sure they’re correctly categorized
• Gathering sensitive data with the use of anonymity
• Offering flexibility exploring other areas that may not have arisen before