Insight Monitor | Customer Satisfaction Dashboards | Customer Service Measurement Ltd

Real-Time Reporting

Fancy simple real-time analytics? Your data in live charts you can quickly analyse and present to members in your team?

Or do you need auto-alerts when a customer fills out a bad response on a customer satisfaction survey?  Or just monitor your staff so you can reward them when they do good? It’s really positive to praise staff that are doing well…

Check out our online dashboard tool, it’s called InsightMonitor.  It delivers analytics in an easy to interpret visual display.

 

As your data arrives, you can cut your data and review responses from any broadband connection, even your mobile phone, the technology we use is based on Flash, so as long as your browseris Flash enabled you can access your customer insight real-time!

 

     

     

 

Our online dashboard – InsightMonitor – can be customised to fit any set of metrics, KPI’s, variables or filters… it’s totally up to you what you would like to measure!

Our dashboard building process starts with understanding which metrics are best suited to your business challenge. This ensures us that the insight that you gain is top quality, relevant and actionable.

One of the biggest features that this dashboard has over it’s competitors is it’s ability to provide you with real-time notifications as and when variable benchmarks are breached.

For example, if you were measuring customer satisfaction scores and your organisation received one with a poor score, a representative of your organisation could be notified and the disgruntled customers issues could be resolved in a swift, professional and impressive manner. what do you think?

On a broader leve, real-time monitoring of transactional customer experiences, means that you can track business operations, staff performance, and customer experience at a glance.  Coupled with benchmarking and gap analysis gives your organisation the insight it needs to measure performance, identify star performers and allow you to create a winning culture of success within your organisation.

Login Details:

To access a demo version of Insight Monitor, please use the login credentials below.

User: Demo
Pass: Demo

N.B. You browser will require Adobe Flash Player, to get the latest version, please click here

 

Insight Monitor DemoClick for Insight Monitor Demo

 

Please register here for data sheet and prices.