InsightMonitor Benefits

Here are the benefits our clients say InsightMonitor delivers:

NO SOFTWARE!

A great survey and reporting dashboard service. Nothing to install, nothing to maintain – zero cost of ownership. We provide regular updates to our software and provide outstanding support if you have a question.

KNOW WHAT YOUR CUSTOMERS LOVE or HATE…

Customer insight and suggestions on what to improve, delivered via online dashboard.

BEST IN CLASS QUESTIONS

We have designed the right questions to fit your need, saving you time and potential mistakes, the result… a design your customers see as professional.

TESTIMONIALS

Capture literal feedback that you can use on your website and other marketing materials.

KEY POINTS CAPTURED

• Current perfomance
• Future needs
• Success stories
• ROI from the customers point of view

STOP PROBLEMS NOW!

Online dashboard delivers real-time analysis, don’t wait for results.

DON’T LOSE YOUR CUSTOMERS TO COMPETITORS

Competitor insight, the dashboard enables you to review your results against competitors.

ANYWHERE, ANYTIME – ESCAPE YOUR DESK

Remote report access via online dashboard.

DELIVER A NEWS STORY EVERY MONTH – EASY CUSTOMER FOCUSED UPDATES

InsightMonitor™ manages your monthly prize draw. You arrange the prize.

NO MORE MANUAL CUSTOMER DATABASE UPDATES

Easy data capture. If customer data acquisition is a challenge, this is the solution. Dashboard delivers all contact data.

1st STEP FOR REFERRALS

Capture and publish testimonials.

DATA EXPORT

InsightMonitor™ exports your customers comments and contact data at anytime. CSM have adopted CSV as the export format, which is compatible with every Database and CRM system we have seen.

ADDITIONAL FEATURE – CRM

If you need to track or audit your customers experience or your actions in relation to service recovery, CSM can provide a cloud based CRM system, integrated to InsightMonitor.

ADDITIONAL FEATURE – ALERTs

InsightMonitor enables auto alerts to be set-up, this ensure you hear about:

- Happy customers, giving you an opportunity to praise staff,

- Unhappy customers, so you can take action now, before they tell friends and family about the experience.