Mystery Shopper

We have 7,000 retained mystery shoppers delivering field research across the UK, we are available right now to deliver your secret shopper programme. These shoppers are from every walk of life, need a specialist profile, we probably have it… if not we can recruit your ideal mystery shopper.

Your mystery shop project can be quickly implemented, our mystery shoppers are connectedelectronically to HQ, new projects are circulated via our mobile platform.  Simple projects (visit retailer, take photo of mechanising display) can be actioned, with results on your desk within hours not days.

All field staff are equipped with cameras, enabling fast and effective evidence gathering to support your courageous conversations with point of sale outlets, suppliers, etc.

Results can be delivered in a format to suit your needs, from CSV raw data to online dashboards where graphical displays bring your results to life enabling you to cut data real-time. From there a dashboard offers two easy routes to present: take a screen shot, paste to PowerPoint, you are ready for your presentation. Alternatively access the dashboard during your presentation and steam live data into the board room!

We are very flexible, do you have a need not mentioned here… give us a call… we are happy to bounce ideas around to help you scope your project brief.

Want your own Mystery Shop team?

Any customer that walks through the doors of your organisation could be a mystery shopper, but wouldn’t it be powerful if you could equip your most loved customers with the tools to report right back to your head office?

Empowering your customers can not only make your organisation move towards customer centricity, it also helps promote customer advocacy and retention… a win-win for both the customer, organisation and bottom line.

We can recruit, manage and reward your customers, inviting your customer advocates and brand evangelists to give their opinion on real, tangible customer experiences.

Whether B2B, B2C, telephone calls or store visits, we can help you gain insight from a shoppers’ perspective capturing real life experiences on purchases, renewals, service delivery and so much more…

Call us about your project today and maybe the next person who walks into your organisation may be a mystery shopper.

Would you like to be a mystery shopper? Click HERE to register

Please register here for the data sheet and prices.