On January 5th, 2011,
posted in: CSM Articles by
Oakleigh Tags: CATI, Customer Experience, Customer Insight, Customer Satisfaction Survey, Customer Service Experience, Research Agency, service quality, Telephone Survey, Trust
Telephone Survey Top Tips
Using the telephone for engagement and data capture, delivers insight as it allows you to probe the direct responses of your participants. Follow our tips below to improve efficiency and response rates.
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