| Customer Service Measurement Ltd

The focus on customer experience in 2010 has grown exponentially throughout the year (see back issue) and although there are some schools of thought that say the bubble will burst in 2011, it is important not to overlook that there are some valuable lessons and ideas that your organisation can benefit from and put into practice to serve your customers better and retain them for longer.

How to use Net Promoter Score in your Organisation…

On November 18th, 2010, posted in: CSM Articles by Oakleigh

Tags: Benchmark, Brand Loyalty, Customer Insight, Customer Loyalty, Customer Service, Customer Service Measurement, Net Promoter Score, NPS

Word of mouth…

Is your company leaving a foul taste in the mouths of your customers? If so this maybe having an affect on your company’s growth. What your customers are saying or not saying as the case maybe can have a knock on effect on your business.

Call us 0117 230 6370

The Four Cornerstones of Customer Experience

How to use Net Promoter Score in your Organisation…

Word of mouth…